Terms of service

Terms of Service

OVERVIEW & ACCEPTANCE OF TERMS

This website is operated by LONDON WHOLESALE DIY LIMITED, trading commercially as London Wholesale. Throughout the site, the terms "we", "us", and "our" refer to London Wholesale. We offer this website, including all information, tools, goods, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing merchandise from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content. Please read these Terms carefully before accessing or using our website.

ACCURACY OF STORE INFORMATION & HARDWARE USE

Product Descriptions and Visuals

We endeavor to display the descriptions, technical specifications, and imagery of our hardware products, tools, and materials as accurately as possible. However, actual colours, finishes, and packaging may vary slightly due to digital display variations and manufacturer modifications.

Safe Operation of Equipment

Hardware, power tools, sharp implements, and DIY materials sold by London Wholesale must be utilized strictly in compliance with the relevant manufacturer guidelines and recognized workplace safety practices. Customers are solely responsible for employing appropriate personal protective equipment (PPE) during operation. London Wholesale disclaims liability for any personal injury, loss, or property damage resulting from misuse, uncertified operation, or improper installation of any purchased goods.

MODIFICATIONS TO SERVICES AND PRICES

Pricing Structure

All prices for our products are stated in British Pounds (GBP - £) and include applicable United Kingdom statutory taxes unless clearly specified otherwise.

Price and Product Adjustments

Prices for our goods are subject to change without prior notice. We reserve the right at any time to modify or discontinue any product or service without liability to you or any third party.

Typographical and Pricing Errors

In the event that a product is mistakenly listed at an incorrect price or with incorrect specifications due to a typographical or system error, London Wholesale reserves the right to cancel or refuse any orders placed for that item, regardless of whether the order has been confirmed or charged. If payment has been processed, we will issue an immediate full refund to the original payment method.

ORDERS, BILLING & ACCOUNT INFORMATION

Order Acceptance and Verification

Receipt of an electronic order confirmation does not constitute our legal acceptance of an order, nor does it confirm an offer to sell. We reserve the right to limit the order quantity on any item, to refuse service to any customer, or to cancel orders suspected of fraud, unauthorized commercial reselling, or violation of our terms.

Accuracy of Billing and Delivery Data

You agree to provide current, complete, and accurate purchase and account details for all purchases made at our store. You agree to promptly update your account and contact details, including your email address and delivery coordinates, so that we can complete your transactions and contact you as needed.

PAYMENT AND TRANSACTIONS

Accepted Methods

We accept payments through verified channels, including major Credit Cards (Visa, Mastercard, American Express), Debit Cards, and Shop Pay.

Payment Processing

By submitting payment details, you confirm that you are authorized to use the chosen payment instrument. All transactions are securely processed through Level 1 PCI-DSS compliant payment gateways utilizing SSL encryption. We do not store sensitive payment card details on our local servers.

SHIPPING, RETURNS & EXCHANGES

Delivery and Logistics

Deliveries are conducted exclusively within the United Kingdom in partnership with third-party carriers (Royal Mail, Evri, and DPD UK). Transit timelines and dispatch schedules are governed by our separate Shipping Policy.

Returns and Refunds

All customer returns, refund requests, and product exchanges are subject to our Return, Refund & Exchange Policy. Return requests must be initiated within 30 calendar days of delivery, and items must remain unused and in their original packaging.

THIRD-PARTY TOOLS & EXTERNAL LINKS

Optional Tools

We may provide you with access to third-party tools (such as live chat widgets or carrier tracking portals) over which we neither monitor nor have any input or control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties or conditions of any kind.

External Hyperlinks

Certain content, products, and services available via our Service may include materials from third parties. Links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

For any unlawful purpose or to solicit others to perform unlawful acts.
To violate any international, federal, or UK regulations, rules, or local ordinances.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To transmit viruses, worms, malware, or any code of a destructive nature.
To scrape, collect, or track personal information of others without authorization.
To interfere with or circumvent the security features of the website or any related system.

DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

Service Availability

We do not guarantee that your use of our digital service will be uninterrupted, timely, secure, or error-free. We reserve the right to suspend or remove the service for indefinite periods without prior notice.

Limitation of Liability

In no case shall LONDON WHOLESALE DIY LIMITED, our directors, officers, employees, affiliates, or suppliers be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, or loss of data, arising from your use of any of our services or any products procured using our site, except where liability cannot be excluded by UK consumer protection law.

SEVERABILITY & ENTIRE AGREEMENT

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of any remaining provisions.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms, along with any operating policies posted by us on this site, constitute the entire agreement and understanding between you and London Wholesale.

GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you goods or services shall be governed by, construed, and enforced in accordance with the substantive laws of England and Wales. Both parties agree that any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.