Refund Policy

POLICY OVERVIEW

At London Wholesale, operated by LONDON WHOLESALE DIY LIMITED, we are dedicated to providing straightforward and transparent financial protections for all our customers. This Refund Policy governs the conditions, procedures, and timelines under which refunds and financial reimbursements are evaluated and issued.

ELIGIBILITY FOR A REFUND

Standard Refund Window

Refund requests must be formally submitted within 30 calendar days from the date of confirmed delivery or order placement. Requests submitted after this 30-day period will not be eligible for reimbursement.

Qualifying Scenarios for Refunds

Defective or Damaged Products: Items that arrive broken, non-operational, or functionally defective.
Incomplete Orders or Missing Items: Goods that fail to arrive or are missing components from the package.
Transit Loss: Consignments confirmed as lost in transit by the carrier (Royal Mail, Evri, or DPD UK).
Order Cancellations: Orders canceled prior to warehouse dispatch and handling.
Billing Discrepancies: Duplicate charges, system transaction errors, or overcharges.

REFUND DEDUCTIONS & RESTOCKING FEES

Zero Deduction Guarantee

Restocking Fees: £0.00
Processing / Administrative Fees: £0.00

All approved refunds are issued in full without deductions for restocking or administrative handling.

HOW TO REQUEST A REFUND

Submission Process

Step 1: Submit your request directly to our customer support team via email at info@londonwholesale.shop or through our 24/7 Live Chat.
Step 2: Provide your valid proof of purchase (such as your order confirmation number or invoice).
Step 3: For damaged or defective goods, attach clear photographic or video evidence documenting the fault or delivery condition.

Review & Approval

Our support desk reviews each refund claim within 1 to 2 business days. You will receive an email confirmation once your refund application has been reviewed and approved.

REFUND PROCESSING TIMEFRAME & PAYMENT METHOD

Payment Channel

Refunds are strictly remitted back to the original method of payment used during checkout (Credit Card, Debit Card, or Shop Pay). We do not provide cash payouts, third-party wire transfers, or checks.

Settlement Period

Once authorized, refunds are initiated immediately by our billing department.
Please allow up to 10 business days for the funds to clear and appear on your bank statement, depending on your card issuer or banking provider's settlement cycles.