Shipping policy

Shipping Policy

DISPATCH AND DELIVERY COMMITMENT

London Wholesale, operated by LONDON WHOLESALE DIY LIMITED, is committed to providing prompt, transparent, and secure delivery services for all our hardware, tools, and DIY supplies across the United Kingdom. This policy details our shipping timeframes, couriers, and handling procedures.

GEOGRAPHIC SHIPPING COVERAGE

Eligible Delivery Areas

We deliver exclusively to valid postal addresses located within the United Kingdom.

Exclusions

We currently do not offer international shipping, nor do we deliver to overseas territories, international PO boxes, or third-party freight forwarding depots.

SHIPPING COSTS & RATES

Standard Delivery Fee

Rate: FREE of charge
Minimum Order Spend: None (£0.00)

Every order placed with London Wholesale qualifies for complimentary standard shipping across our entire catalogue, with no minimum cart thresholds, packaging surcharges, or hidden checkout fees.

ORDER PROCESSING & TRANSIT TIMELINES

Daily Cut-off Time

Cut-off Time: 2:00 PM Greenwich Mean Time (GMT), Monday through Friday.
Orders completed after 2:00 PM GMT, or on weekends and official UK bank holidays, will commence handling on the following business day.

Order Handling Time

Processing Window: 1 to 2 business days (Monday through Friday).
During this period, our warehouse team conducts item quality inspections, securely packages your items, and transfers consignments to the appointed shipping provider.

Transit Time

Transit Duration: 3 to 5 business days (Monday through Friday).
Transit periods refer exclusively to active carriage days from parcel dispatch to final doorstep presentation.

Estimated Total Delivery Time

Total Delivery Window: 4 to 7 business days from date of order confirmation.

AUTHORIZED COURIER SERVICES

Carriers

To ensure the safe transport of heavy hardware, tools, and construction supplies, all orders are dispatched via tracked UK logistical networks:

Royal Mail
Evri
DPD UK

Carrier Selection

Courier allocation is determined automatically at dispatch based on the parcel’s physical weight, dimensional scale, and destination postcode.

TRACKING & DELIVERY CONFIRMATION

Shipment Notifications

Upon hand-off to the chosen logistics partner, an automated dispatch notification is sent to your registered email address containing your tracking reference code and direct access to the carrier's live status page.

Tracking Updates

Please allow up to 24 hours from the receipt of your tracking confirmation for digital scans to reflect accurately within the carrier tracking database.

DAMAGED, MISSING, OR DELAYED DELIVERIES

Damaged Consignments

If a consignment arrives visibly damaged or tampered with, please record photographic documentation of the outer packaging and damaged contents, and notify our customer service desk within 48 hours of delivery.

Delayed or Missing Shipments

Should your shipment fail to arrive after 7 business days from the date of order placement, please contact our support team. We will immediately initiate an investigation with the carrier and arrange an expedited replacement or a complete refund.