Contact

CUSTOMER SUPPORT OVERVIEW
London Wholesale is committed to providing reliable customer support, clear communication, and dependable service. Whether you require technical guidance regarding hardware specifications, trade supply details, or assistance with an order, our dedicated team is at your service.

CORPORATE & CONTACT DETAILS

Business Identity

  • Trading Name: London Wholesale

  • Legal Entity Name: LONDON WHOLESALE DIY LIMITED

Physical Location & Registered Address

  • Registered Address: 60-62 Plashet Rd, London E13 0RQ, United Kingdom

Direct Communication Channels

  • Direct Telephone Line: +44 20 8552 0112

  • Official Support Email: info@londonwholesale.shop

  • Online Live Chat: Available 24 hours a day, 7 days a week directly via our website

Customer Service Operating Hours

  • Monday to Friday: 9:00 AM – 5:00 PM Greenwich Mean Time (GMT)

  • Saturday & Sunday: Closed

  • Public Holidays: Closed
    Note: Inquiries submitted outside regular operating hours are processed on the following business day.

ONLINE INQUIRY FORM

Required Details for Online Submission
If you prefer to contact our support department online, please include the following information within the contact form:

  • Full Name

  • Primary Email Address

  • Telephone Number

  • Order Reference Number (if applicable)

  • Nature of Inquiry:

    • General Inquiries

    • Order Tracking & Delivery Status

    • Returns, Exchanges & Refunds

    • Technical Product Specifications

    • Trade & Bulk Purchase Enquiries

  • Message Summary

Expected Response Times
All written submissions are reviewed systematically. Our support team aims to respond to all emails and contact form inquiries within 24 business hours.

STORE VISITS & TRADE COUNTER

On-Site Counter Services

  • Location: 60-62 Plashet Rd, London E13 0RQ, United Kingdom

  • Access: Trade counter collections and product inspections are welcome during standard business operating hours.

  • Parking & Loading: Direct street access is available on Plashet Road for loading hardware supplies, power tools, and building materials.